Refund policy

Our Commitment

At Vijay Traders, we import and sell authentic cosmetics and skincare products. Because of the nature of these products, our return policy is designed to protect both our customers' health and safety and the integrity of our inventory.

Return Window

You have 7 days from the date of delivery to request a return or exchange.

Eligibility for Returns

Due to hygiene and safety regulations for cosmetics and skincare products, we can only accept returns under the following conditions:

The item is unopened, unused, and in its original sealed packaging
The item was damaged, defective, or incorrect at the time of delivery
You must provide your order number and, for damaged/incorrect items, a photo of the product received

We are unable to accept returns on opened, used, or tampered products, except where the product is defective or was sent in error on our part.

Who Pays Return Shipping
If the return is due to our error (wrong item sent, damaged in transit, or a genuine product defect): Vijay Traders covers the return shipping cost.
If the return is due to a change of mind (where eligible under the unopened-item condition above): the customer is responsible for return shipping costs.
Refund Process
Contact us via WhatsApp (074 205 5947) or email (vijaytraders811@gmail.com) within 7 days of delivery, including your order number and reason for return.
Once approved, send the item back to our address above (or as instructed).
Once we receive and inspect the returned item, we will process your refund.
Refunds are issued via bank transfer to the account details you provide. Please allow 5-7 business days for the transfer to reflect, depending on your bank.
Non-Returnable Items
Any opened or used cosmetics, skincare, or personal care product (unless defective)
Items marked as final sale or clearance
Gift cards (if applicable)
Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging, so we can resolve this quickly at no cost to you.

Order Cancellations

Orders can be cancelled free of charge before dispatch. Once an order has been shipped, our standard return policy above applies.